Shipping policy

Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to us.

If African Essentials reships your order you will be responsible

for additional shipping costs.

Lost / Missing / Damaged Deliveries

Inaccurate or Missing Shipping Addresses

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address. We have a system that confirms your shipping address via Google that will help you confirm the proper shipping address. If for some reason your shipping address is still not correct and your item is returned to us please email certified81creditsolutions@gmail.com or call 803-342-4689 One of our Customer Service Reps will assist you & your order can be reshipped to the correct address. upon paying for new postage.